View Our Website View All Jobs

Accounts Receivable Specialist I-Collections

Accounts Receivable Specialist I-Collections


Job Summary:

  • The duties of an Accounts Receivable Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with internal business partners regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with all stakeholders.

 Job Duties & Responsibilities:

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • High volume phone calls to assigned delinquent customers
  • Take actions to encourage timely debt payments
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Weekly and monthly reporting to direct manager
  • Compiling Delinquency notices
  • Processing credit memos and the appropriate reporting
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide Stellar Service to both customers and internal stakeholders
  • Participate in weekly team meetings
  • Meet defined department goals and activity metrics
  • Research each account using company records and Internet resources that are made available
  • Conduct custom collections campaigns on each customer that consist of emails, phone calls and standard mail correspondence
  • Develop collections methods that consistently lead to achieving or exceeding company financial goals
  • Work closely with team members to create ways to bring in revenue and find success as a group
  • Solve problems quickly and create resolutions that bring in revenue on a regular basis


  • 3-5 years’ experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Skilled in negotiation
  • Problem-solving skills
  • Strong attention to detail, goal oriented
  • Experience with Microsoft Dynamics SL a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Ability to meet deadlines-daily, monthly, etc.


Education, Training & Certifications:

High school diploma; Associate’s/Bachelor’s degree is a plus

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*