The people who work for Lime Energy are a diverse, talented group of individuals and we're always looking for new people to be part of our team. Whether you are young and new to the business world, or a veteran with years of experience and skills, we'd like to hear from you. Be prepared for our fast paced, fun, and fresh work environment.
Only resumes for current openings are considered.
Lime Energy, an Equal Opportunity/Affirmative Action Employer, values the diversity of our work force and the knowledge of our people. Lime Energy offers an excellent benefits package, a highly competitive total compensation plan, and fosters a highly skilled, energized and empowered workforce. Lime Energy encourages a uniquely collaborative environment where employees must demonstrate a commitment to the firm and a deep respect for their colleagues, their ideas, and their beliefs.
In compliance with the ADA Amendment Act (ADAAA), if you have a disability and would like to request an accomodation in order to apply for a position with Lime Energy, please call 704-894-4442 or email firstname.lastname@example.org.
The duties of an Accounts Receivable Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with internal business partners regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with all stakeholders.
Job Duties & Responsibilities:
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
High volume phone calls to assigned delinquent customers
Take actions to encourage timely debt payments
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Weekly and monthly reporting to direct manager
Compiling Delinquency notices
Processing credit memos and the appropriate reporting
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide Stellar Service to both customers and internal stakeholders
Participate in weekly team meetings
Meet defined department goals and activity metrics
Research each account using company records and Internet resources that are made available
Conduct custom collections campaigns on each customer that consist of emails, phone calls and standard mail correspondence
Develop collections methods that consistently lead to achieving or exceeding company financial goals
Work closely with team members to create ways to bring in revenue and find success as a group
Solve problems quickly and create resolutions that bring in revenue on a regular basis
3-5 years’ experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Skilled in negotiation
Strong attention to detail, goal oriented
Experience with Microsoft Dynamics SL a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Ability to meet deadlines-daily, monthly, etc.
Education, Training & Certifications:
High school diploma; Associate’s/Bachelor’s degree is a plus