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Accounts Receivable Specialist I-Collections

Accounts Receivable Specialist I-Collections

 

Job Summary:

  • The duties of an Accounts Receivable Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with internal business partners regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with all stakeholders.

 Job Duties & Responsibilities:

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • High volume phone calls to assigned delinquent customers
  • Take actions to encourage timely debt payments
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Weekly and monthly reporting to direct manager
  • Compiling Delinquency notices
  • Processing credit memos and the appropriate reporting
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide Stellar Service to both customers and internal stakeholders
  • Participate in weekly team meetings
  • Meet defined department goals and activity metrics
  • Research each account using company records and Internet resources that are made available
  • Conduct custom collections campaigns on each customer that consist of emails, phone calls and standard mail correspondence
  • Develop collections methods that consistently lead to achieving or exceeding company financial goals
  • Work closely with team members to create ways to bring in revenue and find success as a group
  • Solve problems quickly and create resolutions that bring in revenue on a regular basis
  •  

Qualifications:

  • 3-5 years’ experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Skilled in negotiation
  • Problem-solving skills
  • Strong attention to detail, goal oriented
  • Experience with Microsoft Dynamics SL a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Ability to meet deadlines-daily, monthly, etc.

 

Education, Training & Certifications:

High school diploma; Associate’s/Bachelor’s degree is a plus

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