Junior IT Support Specialist
This position will report to the IT Manager and operate within the Technology Services department. Technology Services handles all mission critical software platform support for the revenue generating operations department.
The Junior IT Support Specialist is responsible for providing our internal users solutions to their IT requests in a friendly and efficient manner. The individual is also responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the end user technology requirements. This individual ensures that end-user hardware, operating systems, software systems, and related procedures adhere to organizational values, regulations and agreements for staff and business partners.
Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc.
Standardize the configuration for all hardware and software for end user devices
Manage and evolve a standard for all end user devices
Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues.
Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees.
Management of Office 365 hosted Microsoft Exchange for employee setups
Management of Quick books Server.
Work directly with Human Capital as part of the employee on boarding team
Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
Additional duties as assigned
3-5 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale.
Hardware technical knowledge of laptops, iPads and iPhones required.
Network and Server knowledge is required.
Detailed technical knowledge in Windows, OSX and iOS required
Experience dealing with users from a help desk required. Very strong interpersonal skills.
Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
IT experience within a regulated environment (Public company, financial, etc.) desired.
Experience with Office 365 and SharePoint required.
SQL Knowledge not required but is a plus.
Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably
WORKING CONDITIONS/PHYSICAL EFFORT:
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
No regular travel required.
Lime Energy reserves the right to modify this job description.
Operational Unit: Tech Services
Location: Redlands, CA
Manager: Mo Hoque
Full Time/Part Time: Full Time
Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Accommodations will be made to enable individuals with disabilities to perform the essential functions.