Construction Administrative Assistant
-Monitor and maintain Customer Call Log for Warranty/Service Requests and resolution status.
-Verify project number, installation date, and existence of reported malfunctioning fixtures on specified project
-Attempt to determine possible causes of reported issue and contact customer to troubleshoot remotely, if possible
-Disseminate Service Requests to appropriate contractor, (original, if still working with us, or geographically closest, if not) if within one year of installation and unable to resolve remotely
-Assist customers with any issues they may encounter in their attempts to place their warranty claims
-Collaborate with manufacturers’ and suppliers’ representatives, when necessary, to ensure they have all requisite information in order to provide replacement parts to customers in the most expeditious way possible
-Process all paperwork for completed installations submitted by the contractors
-process change orders from contractors and coordinate changes into project software.
-Assignment of open projects to contractors, creating all paperwork and distibuting
-Tracking of all material PO’s and changing status on contractor’s schedules to facilitate installations.
-Follow up with material updates on backordered material to contractors
-Monitoring contractors schedules for coordination of installation schedules
Ability to manage detailed processes and problem solve quickly.
Strong customer service background with proven customer satisfaction results
Excellent verbal and written communication skills
Team interaction skills
Self-motivated, organized and professional
Proficient in Microsoft office tools including Excel / Word / Powerpoint
2 or 4 year degree preferred
Compensatory work related experience considered