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Administrative Assistant - Construction

Construction Administrative Assistant

Position Summary:

-Monitor and maintain Customer Call Log for Warranty/Service Requests and resolution status.

-Verify project number, installation date, and existence of reported malfunctioning fixtures on specified project

-Attempt to determine possible causes of reported issue and contact customer to troubleshoot remotely, if possible

-Disseminate Service Requests to appropriate contractor, (original, if still working with us, or geographically closest, if not) if within one year of installation and unable to resolve remotely

-Assist customers with any issues they may encounter in their attempts to place their warranty claims

-Collaborate with manufacturers’ and suppliers’ representatives, when necessary, to ensure they have all requisite information in order to provide replacement parts to customers in the most expeditious way possible

-Process all paperwork for completed installations submitted by the contractors

-process change orders from contractors and coordinate changes into project software.

-Assignment of open projects to contractors, creating all paperwork and distibuting

-Tracking of all material PO’s and changing status on contractor’s schedules to facilitate installations.

 -Follow up with material updates on backordered material to contractors

-Monitoring contractors schedules for coordination of installation schedules

 

Required Skills:


Ability to manage detailed processes and problem solve quickly.

Strong customer service background with proven customer satisfaction results 
Excellent verbal and written communication skills 


Team interaction skills 
Self-motivated, organized and professional 

Proficient in Microsoft office tools including Excel / Word / Powerpoint
 

Educational Requirements:

2 or 4 year degree preferred

Compensatory work related experience considered

 

 

 

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