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Junior IT Support Specialist

Junior IT Support Specialist 

This position will report to the IT Manager and operate within the Technology Services department. Technology Services handles all mission critical software platform support for the revenue generating operations department.

ESSENTIAL FUNCTIONS:

The  Junior IT Support Specialist is responsible for providing our internal users solutions to their IT requests in a friendly and efficient manner. The individual is also responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the end user technology requirements. This individual ensures that end-user hardware, operating systems, software systems, and related procedures adhere to organizational values, regulations and agreements for staff and business partners.

JOB FUNCTION:

Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories

Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc.

Standardize the configuration for all hardware and software for end user devices

Manage and evolve a standard for all end user devices

Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues.

Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees.

Management of Office 365 hosted Microsoft Exchange for employee setups

Management of  Quick books Server.

Work directly with Human Capital as part of the employee on boarding team

Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost


Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems

Additional duties as assigned

 

KNOWLEDGE/SKILLS:

3-5 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale.

Hardware technical knowledge of laptops, iPads and iPhones required.

Network and Server knowledge is required.

Detailed technical knowledge in Windows, OSX and iOS required

Experience dealing with users from a help desk required. Very strong interpersonal skills.

Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis

IT experience within a regulated environment (Public company, financial, etc.) desired.

Experience with Office 365 and SharePoint required.

SQL Knowledge not required but is a plus.

Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably

 

WORKING CONDITIONS/PHYSICAL EFFORT:

Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

No regular travel required.

Lime Energy reserves the right to modify this job description. 

 

Operational Unit: Tech Services

Function: Support

Location: Redlands, CA

Manager: Mo Hoque

Exempt/Non-Exempt:

Full Time/Part Time:  Full Time

 

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Accommodations will be made to enable individuals with disabilities to perform the essential functions.

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